Hotel Operations: Innovation that drives exceptional results. 

We understand that every business differs in vision, capability and potential. We believe that bespoke innovation lies at the heart of future dynamic growth and individuality.

Many of our processes, tools and resources are bespoke to us; we go beyond generalisation and leverage experience to drive your business and your team to where you needs it to go. 

Our experience extends to 4 and 5 Star Hotels as well as Relais Chateaux, Michelin Stars and AA Rosettes.

Don’t hesitate to get in touch today.

Commercial Action Planning

  • Load Active v Yield Passive
  • Forecasting EBITDA and Net Trading Profit.
  • Streamlining procedures. FC Function.
  • Cost control systems integration.
  • Refining the quality and delivery of service standards.
  • Hotel finance control – Departmental Budget Controls.
  • ‘Hotel Academy’ – Centre of Operations
  • Departmental Empowerment and Training.
  • Payroll control systems – departmental efficiency.
  • Understanding and shaping future TrevPar.
  • PO discipline and procedures.
  • Mobilising your team around the sales message.
  • What’s your on-property sales plan?
  • How solidified is your current culture?
  • Change Management.
  • Setting out your Vision, Mission & Values
  • Revenue Management/Distribution
  • Online reputation management.
  • People career development/agency reduction.
  • Comp set analysis.
  • Establish Operational Balance Score Cards

Dynamic Colleague Training

With extensive experience with literally thousands of hotels, restaurants and suppliers at all levels and in a variety of markets and locations, we believe that when it comes to rationalising efficiency, operational growth, increased profitability and the path to success, we have the right solutions for you.

  • Bespoke Pro Chef Workshops
  • Bespoke Transitional Training in your establishment.
  • Taste Academy for Front of House and Kitchen personel.
  • On-line portals for developing staff knowledge, skills and awareness – Hotel Academy
  • We design and build mobile Apps for large staff communities.
  • Customer Processes.
  • Active links with Hospitality Education
  • Online induction testing with user profile history.
  • Ongoing online staff testing to consolidate individual staff training plans.
  • Structured SOP delivery.

Menu Development

  • Defining an enhanced style and theme to your current market and price point.
  • Producing an appealing menu to drive revenue and profits.
  • Manage wastage analysis.
  • Purchasing controls.
  • Full recipe and menu skills training.
  • Seasonal planning efficiency.
  • Menu tastings with full catalogue and audio/photography feedback.
  • Driving chef development to achieve consistency of product.
  • Dinner briefings format.
  • Kitchen – FOH unity strategies.
  • Menu presentation/knowledge.
  • Dish presentation/experience.
  • Price flex point – don’t cap spending.
  • Tertiary sales strategies.

Mystery Guest

Sleep Easy is our fully fledged bespoke mystery guest programme. Whether you seek just a one off audit or a series, please get in touch.

All areas of any Hotel covered from 1 star – 7 Star!

  • All F&B
  • Accommodation
  • Cleanliness
  • Spa
  • Leisure
  • Your brand.
  • Your sales culture.

Online Staff Testing

Visit our online portal to see how you can quickly and cheaply begin to test your staff on their on-the-job knowledge and service delivery capability

  • Quick setup
  • Secure company area.
  • All departments covered.
  • Your questions – multiple choice.
  • Hotel league tables.
  • Auto distribution of results instantly.

If we’ve got you thinking and you’d like to explore the future, email us at

Gordon Cartwright – Hospitality Innovatio

Call Now